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EtreCheck version: 5.4.8 (5091)
Report generated: 2020-02-08 14:25:02
Download EtreCheck from https://etrecheck.com
Runtime: 2:19
Performance: Excellent
Sandbox: Enabled
Full drive access: Enabled
Problem: Computer is restarting
Major Issues:
Anything that appears on this list needs immediate attention.
Kernel panics - This system has experienced kernel panics. This could be a sign of hardware failure.
Minor Issues: None
Hardware Information:
iMac (21.5-inch, Late 2013)
iMac Model: iMac14,1
1 2,7 GHz Quad-Core Intel Core i5 (i5-4570R) CPU: 4-core
16 GB RAM - Upgradeable by an Apple Authorized Service Provider
BANK 0/DIMM0 - 8 GB DDR3 1600
BANK 1/DIMM0 - 8 GB DDR3 1600
Video Information:
Intel Iris Pro - VRAM: 1536 MB
iMac 1920 x 1080
Drives:
disk0 - CT500MX500SSD1 500.11 GB (Solid State - TRIM: No)
Internal SATA 6 Gigabit Serial ATA
disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB
disk0s2 [APFS Container] 499.90 GB
disk1 [APFS Virtual drive] 499.90 GB (Shared by 5 volumes)
disk1s1 - M*****************e (APFS) [APFS Virtual drive] (Shared - 83.47 GB used)
disk1s2 - Macintosh HD (APFS) (Shared - 11.02 GB used)
disk1s3 - Preboot (APFS) [APFS Preboot] (Shared)
disk1s4 - Recovery (APFS) [Recovery] (Shared - 527 MB used)
disk1s5 - VM (APFS) [APFS VM] (Shared - 2.15 GB used)
disk2 - APPLE HD D HTS541010A9E66 1.00 TB
External USB 480 Mbit/s USB
disk2s1 - EFI (MS-DOS FAT32) [EFI] 210 MB
disk2s2 - T***************c (Journaled HFS+) 999.86 GB (861.79 GB used)
Mounted Volumes:
disk1s1 - M*****************e [APFS Virtual drive]
499.90 GB (Shared - 83.47 GB used, 416.26 GB available, 402.49 GB free)
APFS
Mount point: /System/Volumes/Data
disk1s2 - Macintosh HD
499.90 GB (Shared - 11.02 GB used, 416.26 GB available, 402.49 GB free)
APFS
Mount point: /
Read-only: Yes
disk1s4 - Recovery [Recovery]
499.90 GB (Shared - 527 MB used, 402.49 GB free)
APFS
Mount point: /Volumes/Recovery
disk1s5 - VM [APFS VM]
499.90 GB (Shared - 2.15 GB used, 402.49 GB free)
APFS
Mount point: /private/var/vm
disk2s2 - T***************c
999.86 GB (861.79 GB used, 138.07 GB free)
Journaled HFS+
Mount point: /Volumes/T***************c
Network:
Interface en0: Ethernet
Interface en5: iPad
Interface en1: Wi-Fi
802.11 a/b/g/n/ac
Interface en4: Bluetooth PAN
Interface bridge0: Thunderbolt Bridge
System Software:
macOS Catalina 10.15.3 (19D76)
Time since boot: About 2 hours
Notifications:
CleanMyMac X.app
2 notifications (one scheduled)
Security:
Gatekeeper: Enabled
System Integrity Protection: Enabled
Antivirus software: Apple and CleanMyMac
System Launch Agents:
[Not Loaded] 17 Apple tasks
[Loaded] 174 Apple tasks
[Running] 120 Apple tasks
System Launch Daemons:
[Not Loaded] 35 Apple tasks
[Loaded] 181 Apple tasks
[Running] 119 Apple tasks
[Other] One Apple task
Launch Agents:
[Other] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a23d420d.plist (Adobe Systems, Inc. - installed 2019-08-30)
[Running] com.ecamm.iglasses3agent.plist (Ecamm Network, LLC - installed 2019-11-26)
[Loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2020-02-06)
[Loaded] com.google.keystone.xpcservice.plist (Google, Inc. - installed 2020-02-06)
[Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2020-01-29)
Launch Daemons:
[Loaded] com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2019-10-16)
[Loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2019-10-16)
[Running] com.bjango.istatmenus.helper.mas.plist (Bjango Pty Ltd - installed 2020-01-30)
[Loaded] com.bombich.ccchelper.plist (Bombich Software, Inc. - installed 2019-09-26)
[Running] com.crystalidea.macsfancontrol.smcwrite.plist (Ilya Parniuk - installed 2020-01-31)
[Loaded] com.google.keystone.daemon.plist (Google, Inc. - installed 2020-02-06)
[Loaded] com.macpaw.CleanMyMac4.Agent.plist (MacPaw Inc. - installed 2019-11-16)
[Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2020-01-29)
[Loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2019-01-14)
User Launch Agents:
[Loaded] com.macpaw.CleanMyMac4.Updater.plist (MacPaw Inc. - installed 2019-08-30)
User Login Items:
[Not Loaded] All-in-One Messenger Login Helper (App Store - installed 2020-02-07)
Modern Login Item
/Applications/All-in-One Messenger.app/Contents/Library/LoginItems/All-in-One Messenger Login Helper.app
[Running] CleanMyMac X Menu (MacPaw Inc. - installed 2020-02-07)
Modern Login Item
/Applications/CleanMyMac X.app/Contents/Library/LoginItems/CleanMyMac X Menu.app
[Running] CleanMyMac X HealthMonitor (MacPaw Inc. - installed 2020-02-07)
Modern Login Item
/Applications/CleanMyMac X.app/Contents/Library/LoginItems/CleanMyMac X Menu.app/Contents/Library/LoginItems/CleanMyMac X HealthMonitor.app
[Running] Macs Fan Control (Ilya Parniuk - installed 2020-01-31)
Application
/Applications/Macs Fan Control.app
[Not Loaded] Launcher Disabler (App Store - installed 2019-12-07)
Modern Login Item
/Applications/OneDrive.app/Contents/Library/LoginItems/Launcher Disabler.app
[Loaded] OneDrive Launcher (App Store - installed 2019-12-07)
Modern Login Item
/Applications/OneDrive.app/Contents/Library/LoginItems/OneDrive Launcher.app
[Running] iStat Menus Agent (App Store - installed 2020-01-30)
Modern Login Item
/Applications/iStat Menus.app/Contents/Library/LoginItems/iStat Menus Agent.app
[Running] iStat Menus Status (App Store - installed 2020-01-30)
Modern Login Item
/Applications/iStat Menus.app/Contents/Library/LoginItems/iStat Menus Status.app
[Running] MacGameStore Helper (Tuncer Deniz - installed 2019-12-13)
Application
~/Library/Application Support/MacGameStore.com/Helper/MacGameStore Helper.app
Internet Plug-ins:
AdobePDFViewer: 19.021.20061 (Adobe Systems, Inc. - installed 2019-12-20)
AdobePDFViewerNPAPI: 17.012.20098 (Adobe Systems, Inc. - installed 2019-12-20)
Safari Extensions:
TrafficLight.safariextz - Bitdefender SRL - http://trafficlight.bitdefender.com/ (installed 2019-02-23)
Time Machine:
Auto backup: Yes
Volumes being backed up:
Destinations:
T***************c [Local] (Last used)
Total size: 999.86 GB
Total number of backups: 52
Oldest backup: 2019-02-05 19:52:04
Last backup: 2020-02-08 10:34:12
7 local snapshots
Oldest local snapshot: 2020-02-07 16:26:29
Last local snapshot: 2020-02-08 14:20:00
Performance:
System Load: 3.37 (1 min ago) 2.73 (5 min ago) 1.77 (15 min ago)
Nominal I/O speed: 0.44 MB/s
File system: 26.54 seconds
Write speed: 479 MB/s
Read speed: 493 MB/s
CPU Usage Snapshot:
Type Overall
System 12 %
User 19 %
Idle 69 %
Top Processes Snapshot by CPU:
Process (count) CPU (Source - Location)
mdworker_shared (19) 58.81 % (Apple)
Other processes 58.13 % (?)
EtreCheck 3.88 % (App Store)
accountsd 1.12 % (Apple)
iStat Menus Status.app 0.54 % (App Store)
Top Processes Snapshot by Memory:
Process (count) RAM usage (Source - Location)
EtreCheck 550 MB (App Store)
MTLCompilerService.xpc (4) 143 MB (Apple)
com.apple.siri.embeddedspeech.xpc 102 MB (Apple)
OneDrive 81 MB (App Store)
photolibraryd 71 MB (Apple)
Top Processes Snapshot by Network Use:
Process Input / Output (Source - Location)
Other processes 169 KB / 108 KB (?)
OneDrive 8 KB / 2 KB (App Store)
rapportd 2 KB / 1 KB (Apple)
SystemUIServer 0 B / 64 B (Apple)
routined 0 B / 0 B (Apple)
Virtual Memory Information:
Physical RAM: 16 GB
Free RAM: 9.22 GB
Used RAM: 4.03 GB
Cached files: 2.75 GB
Available RAM: 11.97 GB
Swap Used: 0 B
Software Installs (past 30 days):
Install Date Name (Version)
2020-01-29 Microsoft AutoUpdate (4.19.20011301)
2020-01-29 Microsoft Outlook for Mac (16.16.20011202)
2020-01-29 Microsoft PowerPoint for Mac (16.16.20011202)
2020-01-29 Microsoft OneNote for Mac (16.16.20011202)
2020-01-29 Microsoft Word for Mac (16.16.20011202)
2020-01-29 Microsoft Excel for Mac (16.16.20011202)
2020-01-30 iStat Menus (6.41)
2020-02-04 All-in-One Messenger (0.3.1)
2020-02-06 XProtectPlistConfigData (2113)
2020-02-06 MRTConfigData (1.54)
Diagnostics Information (past 7-30 days):
2020-02-08 12:02:06 Kernel Panic
Details:
panic(cpu 2 caller 0xffffff801a665b2c): "Machine Check at 0x00007fff2f
1feee9, registers:\n" "CR0: 0x0000000080010033, CR2: 0x0000000108eaf00
0, CR3: 0x00000003ee0ef18f, CR4: 0x00000000001626e0\n" "RAX: 0x0000000
000000001, RBX: 0x00007fff2f1ff108, RCX: 0x0000000000000000, RDX: 0x00
00000000000061\n" "RSP: 0x000070000a09ee50, RBP: 0x000070000a09eee0, R
SI: 0x00007fff2f1feeac, RDI: 0x0000000000000000\n" "R8: 0x00000000000
14b01, R9: 0x000070000a09ef18, R10: 0x0000000109822000, R11: 0x000000
00000033a5\n" "R12: 0x0000000000014bbb, R13: 0x0000000000011815, R14:
0x00000001098253a6, R15: 0x0000000000000061\n" "RFL: 0x000000000000020
2, RIP: 0x00007fff2f1feee9, CS: 0x000000000000002b, SS: 0x0000000000
000023\n" "Error code: 0x0000000000000000\n"@/BuildRoot/Library/Caches
/com.apple.xbs/Sources/xnu/xnu-6153.81.5/osfmk/i386/trap_native.c:168
End of report